Privacy Policy

Last updated: September 2026

Opaline Dental & Aesthetics is committed to protecting your privacy and keeping your personal information safe and confidential.

This Privacy Policy explains how Opaline Studio Limited, trading as Opaline Dental & Aesthetics, collects, uses, stores and protects your personal information when you visit our website, contact us, request an appointment or receive treatment from us.

1. Who We Are

Opaline Studio Limited
Trading as Opaline Dental & Aesthetics
118 St Leonards Road
Windsor
SL4 3DG
United Kingdom

For privacy and data protection enquiries:

Telephone: 01753 857707
Email: info@opalinedental.co.uk

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Your name, date of birth and contact details, including telephone number, email address and address.

• Information provided when you make an enquiry or request an appointment.

• Dental and medical history and other health information relevant to your care.

• Information about consultations, diagnoses, treatment plans, treatment provided and treatment outcomes.

• Dental photographs, facial photographs, digital scans, radiographs and other clinical images where relevant.

• Information relating to your treatment preferences and requirements.

• Payment and billing information.

• Information you provide through our website contact forms, online booking forms or other digital services.

• Information relating to your use of our website, including cookies and similar technologies.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

• Arrange and manage appointments.

• Provide dental, cosmetic dental and facial aesthetic consultations and treatment.

• Maintain accurate and appropriate clinical records.

• Communicate with you about your appointments, treatment and care.

• Provide treatment plans, estimates and payment information.

• Arrange laboratory work and other services necessary for your treatment.

• Respond to enquiries and requests submitted through our website.

• Process payments and manage accounts.

• Meet our legal, regulatory and professional obligations.

• Maintain the security and proper operation of our website, systems and practice.

• Improve the services we provide.

• Send information about our services, offers or news where you have provided appropriate consent or where we are otherwise legally permitted to do so.

We will not use your personal information for purposes that are incompatible with those described here without providing appropriate information and, where required, obtaining your consent.

4. Dental and Health Information

Dental and medical information is treated as confidential and handled with particular care.

We may need to process health information, including medical history, dental records, photographs, scans and treatment information, in order to assess your needs and provide safe and appropriate care.

Health information is considered special category personal data under UK data protection law and is processed only where an appropriate legal condition applies.

As a dental practice, we maintain and protect patient information in accordance with applicable legal, regulatory and professional requirements.

5. Our Lawful Basis for Processing Information

Depending on the circumstances, we may process your personal information because:

• It is necessary to provide the services or treatment you have requested.

• We need to comply with a legal or regulatory obligation.

• It is necessary for the purposes of our legitimate interests, provided those interests do not override your rights and freedoms.

• You have given your consent where consent is the appropriate legal basis.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Who We May Share Your Information With

We may share relevant information where necessary with trusted third parties involved in providing or supporting your care or operating our practice.

This may include:

• Dental laboratories and dental technicians.

• Healthcare professionals involved in your care, where appropriate.

• Referring dentists or other healthcare professionals where appropriate.

• Practice management, booking, payment and IT service providers.

• Website, hosting and communications providers.

• Professional advisers, insurers or legal representatives where necessary.

• Regulatory authorities or other organisations where we are legally required to do so.

We only share information that is reasonably necessary for the relevant purpose and take appropriate steps to protect your information.

7. Keeping Your Information Secure

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

Access to patient information is restricted to people who need it for legitimate professional or administrative purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected and to meet our legal, regulatory, professional, accounting and record-keeping obligations.

Clinical records are retained in accordance with applicable legal and professional requirements.

When information is no longer required, it will be securely deleted or destroyed where appropriate.

9. Your Rights

Depending on the circumstances, you may have rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to restrict certain processing.

• Object to certain processing.

• Request deletion of information where applicable.

• Request transfer of certain information in a portable format where applicable.

• Withdraw consent where we rely on consent as our lawful basis.

Some rights are subject to legal exceptions, particularly where information needs to be retained to meet professional or legal obligations.

If you would like to exercise any of your rights, please contact us using the details below.

10. Marketing Communications

Where we send marketing communications, we will do so in accordance with applicable UK data protection and electronic marketing laws.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

11. Website Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly, understand how visitors use our website and, where applicable, support analytics or marketing.

Where required, we will ask for your consent before placing non-essential cookies on your device.

Further information about the cookies used on our website may be provided through our cookie notice or cookie settings.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend that you review the privacy policies of third-party websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or how we process personal information.

The latest version will be made available on our website, together with the date it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Opaline Dental & Aesthetics
Opaline Studio Limited
118 St Leonards Road
Windsor
SL4 3DG
United Kingdom

Telephone: 01753 857707
Email: info@opalinedental.co.uk

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Further information about making a complaint is available from the ICO.

Opaline Dental & Aesthetics
Opaline Studio Limited
118 St Leonards Road, Windsor, SL4 3DG

Last updated: September 2026